FAQ
The Ins And Outs of How We Do Business
Billing & Pricing
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Payments Accepted
Cash, e-transfer and PayPal is accepted. Invoice(s) by request.
Cancellation Policy
• Within two business days (48 hours) but more than one business day (24 hours) you will be charged 50% of your scheduled service
• Within one business day (24 hours) you will be charged 100% of your scheduled service
• If you notify CleanWave.co upon arrival that we cannot enter the Premises, you will be charged for 100% of your scheduled service.
Safety of workers
1. They will not move anything heavier than 35 lbs. Should you require us to clean behind heavy furniture or appliances, please move them prior to our arrival to allow access to the target area.
2. They will not climb higher than a 2-step stool, climb any ladders or stand on any unstable surfaces.
Materials that present hazards to the health or safety of our employees will be left untouched. Such hazardous materials include but are not limited to: items or areas containing any bodily fluids, excretions, needles, band substances and litter boxes. Our teams are advised to clean around the areas that contain such hazardous materials and in cases of excessive contamination, our team will vacate the area. If our team feels that their personal safety is in danger (someone in the home is intoxicated, vicious animal not contained, exposure to drugs or firearms, etc.), the team will leave the site of the services (the “Premises”) and you are still responsible for the full cost of the scheduled service. We will attempt to reach you by phone if this situation should arise.